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COVID-19

Virus information and updates to help you and your family stay safe during COVID-19.

How we can help

As New Zealand moves through the COVID-19 pandemic, there is undoubtedly a sense of uncertainty at this time. As an essential service provider, we want to assure our community that Te Manu Toroa will continue to operate and provide health and social service support.

Our general practices, the Tauranga Moana City Clinic and Te Akau Hauora Clinic, are open from Monday to Friday. Our Waitaha Clinic is also open for limited services. 

You can book appointments as per normal either on the phone or through the Manage My Health portal. 

Please remember to wear a mask when visiting our clinics, practice social distancing, and properly hand sanitise.

Our Mental Health and Addiction Services, Family Start, Whanau Ora, Pepi Ora/Well Child services are also available Monday – Friday. 

Te Manu Toroa Services  

Te Manu Toroa Head Office

Address:
10 Tebbs Lane
Courtney Road
Gate Pa
Tauranga

Phone: 07 571 2026

Email: hoadmin@temanutoroa.org.nz

Tauranga Moana City Clinic - General Practice

The Tauranga Moana City Clinic is open Monday to Friday 8:00am – 4:30pm.

To make an appointment you must call first. Our clinic administration team will guide you through the initial patient assessment process.

This process has been implemented to ensure we are taking all practicable steps to keep patients and staff safe.

Address:
11 Tebbs Lane
Courtney Road
Gate Pa
Tauranga

Phone: 07 571 2017

 

Te Akau Hauora - General Practice

Te Akau Hauora is open Monday to Friday 8:00am – 4:30pm.

To make an appointment you must call first. Our clinic administration team will guide you through the initial patient assessment process.

This process has been implemented to ensure we are taking all practicable steps to keep patients and staff safe.

 

Address:
35E Hartford Avenue
Papamoa

Phone: 07 574 9830

 

Te Manu Toroa Mental Health & Addiction Services

Our Te Manu Toroa Mental Health & Addiction Services will be provided via telephone and multi-media consultations. These services are available from 8:00am – 4:30pm Monday to Friday.

For more information about the Mental Health and Addiction Services we provide, please visit our mental health pages.

Address:
10 Tebbs Lane, Courtney Road
Gate Pa
Tauranga

Phone: 07 577 4911

Email: hinengaro@temanutoroa.org.nz

 

Community Social Support Services

Our Te Manu Toroa Community Social Support Services will be provided via telephone and multi-media consultations.

These services are available from 8:00am – 4:30pm Monday to Friday.

For more information about Family Start and family social support services we provide, please visit our Child & Family pages.

Address:
10 Tebbs Lane
Courtney Road
Gate Pa
Tauranga

Phone: 027 612 7482

Email: community@temanutoroa.org.nz

 

Pēpi Ora/Well Child Services

Our Te Manu Toroa Pēpi Ora/Well Child Service will be provided via telephone and multi-media consultations.

These services are available from 8:00am – 4:30pm Monday to Friday.

For more information about the Pēpi Ora/Well Child Service we provide, please visit our Child & Family pages.

Address:
10 Tebbs Lane
Courtney Road
Gate Pa
Tauranga

Phone: 027 612 7482

Email: community@temanutoroa.org.nz

 

Community Kaupapa Māori Specialist Nursing Services

Our Te Manu Toroa Community Kaupapa Māori Specialist Nursing Services will be provided via telephone and multi-media consultations.

These services are available from 8:00am – 4:30pm Monday to Friday.

For more information about the Community Kaupapa Māori Specialist Nursing Services we provide, please visit our Community Services pages.

Address:
10 Tebbs Lane
Courtney Road
Gate Pa
Tauranga

Phone: 027 612 7482

Email: community@temanutoroa.org.nz

 

Dental Health Services
Our Dental Services are provided to children and youth up to the age of 18. During the lockdown period the dental team will be available for phone consults/triage.

Dental Health Services

Address:
35E Hartford Avenue
Papamoa

Phone: 07 574 0214

Mobile Adolescents Dental Service

Phone: 027 807 2038

Te Waka Niho

Phone: 027 591 4820

Te Waka Niho Tuatahi

Phone: 027 254 9060

Other important contact information

Healthline:
0800 611 116

Healthline COVID-19 Specific:
0800 358 5453

Emergency Services:
111

Tauranga Police Station:
07 577 4300

Tauranga Hospital:
07 579 8000

Ngā Mataapuna Oranga:
07 579 4931

Te Puna Hauora ki Uta ki Tai:
07 571 8027

Pirirākau Hauora:
07 552 4573

Community Self Isolation and Quarantine

What to do if you test positive for COVID-19

If you test positive for COVID-19, depending on your health risk and the severity of your symptoms, it is likely you’ll be required to self-isolate at home for a period of time while you recover.

Upon receiving your positive test result, you’ll be contacted by a public health official and instructed on what you need to do. You’ll also be assigned to a healthcare provider who will guide you through the self-isolation process and provide support for you and your family.

Your assigned healthcare provider will be your primary point of contact during your time in self isolation. If you are in need of any support, don’t hesitate to call them. Their contact info will be provided in the care pack you receive at the beginning of your self isolation.

What to expect when self-isolating

Health, welfare and wellbeing checks

If you’re feeling nervous or unsure about what the next few weeks will look like, this is normal. Everyone who starts home isolation feels this way. While you are isolating at home, you’ll have a designated contact person who will check up on you regularly to make sure that you and your whānau are safe.

Within the first 24 hours of getting your test result

Your health, welfare and wellbeing needs are discussed, with immediate supports and information provided. This could be with your GP, a social and wellbeing provider, a kaupapa Māori or Pacific provider, or the public health unit.

Within the first 48 hours of getting your test result

If you can safely stay in your home, you will receive a care pack containing advice on self-care and path to recovery. It may include a pulse oximeter if you need one.

From 48 hours onwards

  • Ongoing assessments of your welfare and wellbeing needs
  • Frequency of health checks will vary, depending on your symptoms and recovery:
    • If you are at low risk of experiencing severe COVID-19 infection and have mild symptoms, you are likely to be monitored every other day via telehealth.
    • If you have moderate symptoms or are considered more at risk, you will receive a daily virtual health check from your health provider.
  • Others in your household will need to be tested regularly to check whether they have COVID-19. You will be advised when, how and where this needs to be done.

Days 10-14

  • You will have a health assessment by a medical practitioner at 10 to 14 days (the timing depends on if you are vaccinated).
  • You will need to be free of COVID-19 symptoms for the 72 hours prior to your release date and continue to have no symptoms. If approved, you will be able to leave your house the next day.
  • You do not need to be tested. If you did, the result would likely show as positive but that doesn’t mean you are infectious.

Beyond 10-14 days

  • Anyone you live with will need to stay home for the entire time you (and anyone else in your household who tests positive) are isolating.
  • Once the last case has been released from isolation, the remaining members of the household will have a further period of 10 days in isolation. This means they will need to isolate for longer than you.

Additional Support

If you are isolating and need extra help, you can call the COVID Welfare Phone Line on 0800 512 337. It’s open seven days a week.
Remember if at any time you need urgent medical help or are having difficulties breathing, call 111 immediately. Tell them you have COVID-19 when you call.
Additional help is also available for those who need it. Please see the government link below:
If you’re having difficulty and need financial assistance, you can apply for relief payments while in self isolation. More information can be found on this link:
If you’re having difficulty and need financial assistance, you can apply for relief payments while in self isolation. More information can be found on this link:
Again, we want to take this opportunity to assure our community that Te Manu Toroa are committed to, and will continue the provision of quality health and social services.

Kia whakarite ai he kaupapa oranga mo ngā iwi o te Hauāuru

Ma te Atua hei manaaki i a koutou, otirā i a tātou i tēnei wā. Kia haumaru mai, kia hauora ai, no reira tēna rā koutou, mauri ora ki a tātou.